README.md

Fast-Desk

Android Issue management client following MVVM pattern with back-end implemented with Firebase. Communicates with back-end using Firebase SDK and exposed HTTP endpoints.

Features

• Authentication
• Role based actions
• Create and assign tickets
• View, Update and Close tickets
• Attach and upload media
• Attach client information to ticket
• Client search
• Notifications on events

Screens

Staff Module

Queue view	Closed Tickets	Search Customers	Detail
View all open tickets in queue.	All closed tickets.	Search by email or name.	Detail view
Update	Notification	Splash screen	Detail - Closed ticket
Update ticket, Attach images.	Receive push notifications.	Splash screen	Closed ticket detail view.

Client Module

Home View	Create Complaint	Complaint Detail	Add Note
View customer's complaints.	Create new complaint.	View resolution progress.	Communicate with staff

Built using

• Android Jetpack - Official suite of libraries, tools, and guidance to help developers write high-quality apps.
  • Android KTX
  • LiveData
  • Paging
  • ViewModel
• Firebase - Backend-as-a-Service solution.
  • Authentication
  • Cloud Firestore
  • Cloud Messaging
  • Cloud Functions
  • Cloud Storage
• FirebaseUI - Optimized UI components for Firebase.
• Glide - A media management and image loading framework for Android.
• StfalconImageViewer - An Android full-screen image viewer.
• Matisse - A local image and video selector for Android.
• FlexboxLayout - A library bringing capabilities of CSS Flexible Box Layout Module to Android.