softpro/review.yml at main · api-evangelist/softpro · GitHub

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aid: softpro
name: SoftPro
review:
  question: Does SoftPro expose a documented public WebSocket API?
  answer: false
  date: '2026-07-04'
  reviewer: API Evangelist
  asyncapiSpecCreated: false
  asyncapiScopeNote: |
    No AsyncAPI document was authored. SoftPro does not publish any public API,
    and there is no evidence of a server-push transport (WebSocket or SSE) on any
    SoftPro surface. SoftPro 360 integration is a partner-gated web-service
    exchange whose transport, endpoints, and authentication are shared only with
    onboarded vendors under agreement; there is no publicly documented realtime
    or bidirectional channel to model.
findings:
  summary: |
    SoftPro does not publish a documented public WebSocket API. SoftPro is title,
    escrow, and real estate closing software. Third-party integration happens
    through SoftPro 360, a vendor marketplace built into the SoftPro product where
    users order title/escrow/closing services from 100+ integrated providers and
    order data flows back into the SoftPro file. Public marketing and support
    material confirm that provider integrations authenticate with SoftPro 360 API
    keys (for example, entering a provider's full-access API key under 360 >
    Services), but the underlying web-service endpoints, payload schemas, protocol
    (REST vs SOAP), and base URLs are not publicly documented - they are shared
    only with approved partners under agreement. A SoftPro documents/API portal
    exists at docs-api.softprocorp.com, but it immediately redirects to
    authentication and returns no public content. No WebSocket (ws:// or wss://)
    endpoint is documented anywhere on any SoftPro property as of the review date.
  accessModel: |
    Partner-gated. Vendors join by submitting a "Become a Partner" request; there
    is no open, self-service developer signup, no public API reference, and no
    public OpenAPI. Consumers connect an approved provider by entering an API key
    the provider issues. The SoftPro 360 portal itself is included free with
    SoftPro software; individual services ordered through it are billed a la carte
    by the respective providers. SoftPro software licensing is quote-based
    (contact sales at sales@softprocorp.com / 800-848-0143).
  transports:
    - protocol: Web Service (partner-gated)
      scheme: https
      documented: false
      note: SoftPro 360 integration is an API-key-authenticated web service exposed only to onboarded partners; endpoints and schemas are not public.
    - protocol: WebSocket
      scheme: wss
      documented: false
      note: No WebSocket endpoint is documented on any SoftPro property as of the review date.
  endpointsModeled: true
  endpointsConfirmedRest: []
sources:
  - url: https://www.softprocorp.com/real-estate-software-solutions/softpro-360-data-integration/
    type: Documentation
    note: SoftPro 360 marketplace overview - 100+ integrated providers, order data flows back into the SoftPro file, "Become a Partner" call to action. No endpoints published.
  - url: https://info.softprocorp.com/resources-for-softpro-sync-integration-in-softpro-360
    type: Documentation
    note: SoftPro Sync requestor/provider model; provider onboarding by request. No technical/auth reference.
  - url: https://info.softprocorp.com/get-started-with-softpro-360
    type: Documentation
    note: Getting-started material for SoftPro 360 users. Functional, not developer-facing.
  - url: https://docs-api.softprocorp.com/
    type: APIReference
    note: SoftPro documents/API portal that redirects to authentication and returns no public content.
  - url: https://help.softprocorp.com/
    type: Documentation
    note: SoftPro help portal and 360 application guides - end-user guidance, not an API reference.
  - url: https://support.proof.com/hc/en-us/articles/6934762785175-SoftPro-integration-setup-instructions
    type: Documentation
    note: Third-party (Proof) setup guide describing entering an API key under SoftPro 360 > Services to connect a provider; confirms API-key auth model without exposing endpoints.
actions:
  asyncapiPath: null
  apisYmlUpdated: true
  reason: |
    SoftPro publishes no public WebSocket API and no public HTTP API reference.
    Integration is a partner-gated, API-key-authenticated web service whose
    surface is disclosed only to onboarded vendors. The apis.yml entry documents
    SoftPro honestly as a gated provider with two modeled integration surfaces
    (SoftPro 360 Integration and SoftPro Sync) flagged endpointsModeled; no
    AsyncAPI, OpenAPI, plans, rate-limits, or finops artifacts were fabricated
    because no public sourced detail exists.