Windows image build fails during execution of "Install-Wix.ps1" script

[pbk8s]

Description

While running the Windows image build for Windows 11 Arm64 using image SKU (win11-24h2-ent), the script "Install-Wix.ps1" fails with the following error:
The install of DotNet3.5 was NOT successful. azure-arm.image: Error while running 'C:\ProgramData\chocolatey\lib\DotNet3.5\Tools\ChocolateyInstall.ps1'. azure-arm.image: See log for details. azure-arm.image: Failed to install wixtoolset because a previous dependency failed. azure-arm.image: azure-arm.image: Chocolatey installed 0/2 packages. 2 packages failed. azure-arm.image: See the log for details (C:\ProgramData\chocolatey\logs\chocolatey.log). azure-arm.image: azure-arm.image: Failures azure-arm.image: - DotNet3.5 (exited 1) - Error while running 'C:\ProgramData\chocolatey\lib\DotNet3.5\Tools\ChocolateyInstall.ps1'. azure-arm.image: See log for details. azure-arm.image: - wixtoolset - Failed to install wixtoolset because a previous dependency failed. azure-arm.image: Running [#2]: choco install wixtoolset -y --force
It has been successful before, no changes were made and it still fails. Tried it on an older version of Windows 11-Arm64 but still the same result.

Platforms affected

• Azure DevOps
• GitHub Actions - Standard Runners
• GitHub Actions - Larger Runners

Runner images affected

• Ubuntu 20.04
• Ubuntu 22.04
• Ubuntu 24.04
• macOS 12
• macOS 13
• macOS 13 Arm64
• macOS 14
• macOS 14 Arm64
• macOS 15
• macOS 15 Arm64
• Windows Server 2019
• Windows Server 2022

Image version and build link

image_offer = "windows11preview-arm64"
image_publisher = "microsoftwindowsdesktop"
image_sku = "win11-24h2-ent"

Is it regression?

yes

Expected behavior

The Build should succeed. It has been built before.

Actual behavior

The build fails after multiple retries.

Repro steps

Run the latest Windows image build on Windows 11-Arm64 VM in Azure.

[vidyasagarnimmagaddi]

Hi @pbk8s , Thank you for bringing this issue to our attention. We are looking into this issue and will update you on this issue after investigating.

[hemanthmanga]

Hi @pbk8s , Could you please confirm if you are using self-hosted runners?

[pbk8s]

@hemanthmanga I am building a Windows based image using Windows 11 Arm64 ISO in Azure. This is to create a runner image based on Windows 11-Arm64.

[hemanthmanga]

Hi @pbk8s ,
As per the issue, we are not facing any problems with our Windows images. We are moving this issue to the discussion for further progress.

If possible, could you please share your repository code?

[pbk8s]

@hemanthmanga Here's my fork of the main runner-images repository.
Runner Images Repo
I am still facing the same issue, ran the build again. It fails at the same step.
I am running this build on a "D2Ps_v5" VM in Azure.

[pbk8s]

@hemanthmanga did you get a chance to look at the repo. I am still blocked because of this.

[kishorekumar-anchala]

Hi @pbk8s - if it is belongs to ARM64 , kindly raise a concern with partner-images repo