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🛡️ Online Complaint Management System

A Modern Java Swing Desktop Application for Complaint Registration, Tracking, and Administration

Java Swing OOP License

A feature-rich Online Complaint Management System developed using Java Swing, providing a complete desktop solution for complaint registration, complaint tracking, user management, feedback collection, and administrative monitoring through an intuitive graphical interface.

✨ Features

👤 User Module

  • User Registration
  • Secure Login
  • User Dashboard
  • Register Complaints
  • Track Complaint Status
  • View Complaint History
  • Complaint Details
  • Submit Feedback

👨‍💼 Admin Module

  • Admin Login
  • Admin Dashboard
  • View All Complaints
  • Manage Complaints
  • Update Complaint Status
  • Manage Users
  • Generate Reports
  • Complaint Analytics

🛠 Tech Stack

Technology Purpose
Java Core Programming Language
Java Swing Desktop GUI
Java Serialization Local Data Storage
OOP Application Design
Collections Framework Data Management
File Handling Persistent Storage

📂 Project Structure

Online-Complaint-Management-System-Java-GUI
│
├── screenshots/
├── docs/
├── src/
│   ├── enums/
│   ├── gui/
│   ├── model/
│   ├── repository/
│   ├── service/
│   └── utils/
│
├── data/
├── README.md
├── LICENSE
└── .gitignore

🏗 System Architecture

📸 Application Screenshots

🔐 Login Page

📝 User Registration

🏠 User Dashboard

📄 Register Complaint

✅ Complaint Submitted

📋 My Complaints

🔑 Admin Login

📊 Admin Dashboard

📂 Manage Complaints

🔄 Update Complaint Status

✔ Complaint Resolved

👥 Manage Users

📑 Complaint Details

🚀 Getting Started

Clone Repository

git clone https://github.com/VaishnavaDevi-R/Online-Complaint-Management-System-Java-GUI.git

Open Project

Open the project in

  • VS Code
  • IntelliJ IDEA
  • Eclipse

Compile

javac Main.java

Run

java Main

📁 Data Storage

The application stores data locally using Java Serialization.

data/
│
├── users.dat
├── complaints.dat
└── feedback.dat

📚 Documentation

Detailed documentation is available inside the docs folder.

  • Project Report
  • Installation Guide
  • User Manual
  • System Architecture
  • Database Design
  • Testing Report
  • Software Requirements
  • Future Enhancements
  • Project Workflow

🎯 Future Enhancements

  • Email Notifications
  • OTP Authentication
  • SMS Alerts
  • Cloud Database Integration
  • Mobile Application
  • Dashboard Analytics
  • AI-based Complaint Categorization
  • PDF Report Export
  • Excel Export
  • Multi-language Support

🤝 Contributing

Contributions, suggestions, and improvements are always welcome.

  1. Fork the repository
  2. Create a feature branch
  3. Commit your changes
  4. Push the branch
  5. Open a Pull Request

👩‍💻 Developer

Vaishnava Devi R

🔗 LinkedIn: https://www.linkedin.com/in/vaishnava-devi-141142321/

💻 GitHub: https://github.com/VaishnavaDevi-R

📷 Instagram: https://www.instagram.com/_vaishforge_/

⭐ Support

If you found this project helpful, consider giving it a ⭐ on GitHub.

It motivates me to build and share more open-source projects!

📜 License

This project is licensed under the MIT License.

See the LICENSE file for more details.