Some background from Clark. I think we can discuss this more with Mike and team at SEPTA.
SEPTA holds monthly Advisory Committee Meeting for riders with disabilities at their HQ.
I've attended a few of their meetings in the past (I first found out about Unlock Philly at one, actually) and the one thing that's always being stressed is the need for riders to submit an official complaint through SEPTA's online customer comment form ( http://www3.septa.org/customerservice/VeritasForm/index.php ) anytime they run into an issue. Every month SEPTA leadership emphasizes that they can't fix the problems they don't know about*, and I appreciate how important documentation is to an organization their size. While what they have now is pretty user friendly, I would love it if Unlock Philly can help make it even friendlier - and faster!
*while problems like elevator outages are pretty easy to monitor without having to get individuals involved, plenty of issues disabled riders face are impossible to track any other way: a bus passing you by, a driver not securing your chair properly, verbal abuse, etc
Each time you want to register a complaint you have to type in your first name, your last name, your phone number and your email. Then you have to solve a Captcha Challenge. Could we streamline the process by creating a system where people create Unlock Philly accounts that will automatically fill in these parts of the form? There are all kinds of features that user accounts could make possible, of course (personalized accessibility profiles for one), but having a rapid fire way to notify SEPTA something's amiss through official channels is a great place to start.
Some background from Clark. I think we can discuss this more with Mike and team at SEPTA.
SEPTA holds monthly Advisory Committee Meeting for riders with disabilities at their HQ.
I've attended a few of their meetings in the past (I first found out about Unlock Philly at one, actually) and the one thing that's always being stressed is the need for riders to submit an official complaint through SEPTA's online customer comment form ( http://www3.septa.org/customerservice/VeritasForm/index.php ) anytime they run into an issue. Every month SEPTA leadership emphasizes that they can't fix the problems they don't know about*, and I appreciate how important documentation is to an organization their size. While what they have now is pretty user friendly, I would love it if Unlock Philly can help make it even friendlier - and faster!
*while problems like elevator outages are pretty easy to monitor without having to get individuals involved, plenty of issues disabled riders face are impossible to track any other way: a bus passing you by, a driver not securing your chair properly, verbal abuse, etc
Each time you want to register a complaint you have to type in your first name, your last name, your phone number and your email. Then you have to solve a Captcha Challenge. Could we streamline the process by creating a system where people create Unlock Philly accounts that will automatically fill in these parts of the form? There are all kinds of features that user accounts could make possible, of course (personalized accessibility profiles for one), but having a rapid fire way to notify SEPTA something's amiss through official channels is a great place to start.