ioLayers/refund-policy.html at main · Synoize/ioLayers · GitHub

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    <title>Refund Policy - ioLayers</title>
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          <span class="pill">Refund Policy</span>
          <h1
            class="font-display font-800 text-4xl md:text-5xl mt-4 mb-4 token-text"
          >
            Refund & Cancellation Policy
          </h1>
          <p class="text-sm token-muted">Last updated: April 2026</p>
        </div>

        <!-- Highlight -->
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          âš ï¸ Please read this policy carefully before making any payment. By
          purchasing our services, you agree to the terms outlined below.
        </div>

        <!-- Content -->
        <div class="space-y-10 text-sm token-muted leading-relaxed">
          <!-- 1 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">1. Overview</h3>
            <p>
              We provide digital services including but not limited to website
              development, application development, UI/UX design, paid
              advertising, social media management, and business automation. Due
              to the intangible and customized nature of these services, refunds
              are limited and governed strictly by this policy.
            </p>
            <p class="mt-3">
              Our goal is to ensure transparency, fairness, and clarity between
              both parties before, during, and after project execution.
            </p>
          </div>

          <!-- 2 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              2. Non-Refundable Services
            </h3>
            <p>
              Once a project has been confirmed and work has commenced, all
              payments made are strictly non-refundable. This includes (but is
              not limited to):
            </p>
            <ul class="mt-3 space-y-2 list-disc ml-5">
              <li>Website or application development</li>
              <li>UI/UX design and creative design services</li>
              <li>Paid advertising campaigns (Google Ads, Meta Ads, etc.)</li>
              <li>Social media management and content creation</li>
              <li>Business automation setup and integrations</li>
            </ul>
            <p class="mt-3">
              This policy exists because resources, time, tools, and manpower
              are allocated immediately after project initiation.
            </p>
          </div>

          <!-- 3 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              3. Advance Payments
            </h3>
            <p>
              All advance payments (including booking fees or initial deposits)
              are non-refundable under any circumstances. These payments are
              used for:
            </p>
            <ul class="mt-3 space-y-2 list-disc ml-5">
              <li>Project planning and consultation</li>
              <li>Resource allocation and onboarding</li>
              <li>Initial research and setup work</li>
            </ul>
          </div>

          <!-- 4 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              4. Cancellation Policy
            </h3>
            <p>
              Clients may request project cancellation; however, refunds are
              subject to the stage of the project:
            </p>
            <ul class="mt-3 space-y-2 list-disc ml-5">
              <li>
                If cancellation is requested before work begins, a partial
                refund may be issued after deducting administrative and
                consultation charges.
              </li>
              <li>
                If cancellation is requested after work has started, no refund
                will be provided.
              </li>
            </ul>
          </div>

          <!-- 5 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              5. Revisions Instead of Refunds
            </h3>
            <p>
              We prioritize client satisfaction and offer revisions based on the
              agreed project scope. Instead of refunds, clients are encouraged
              to request revisions to improve the final outcome.
            </p>
            <p class="mt-3">
              Any additional work outside the original scope may incur extra
              charges.
            </p>
          </div>

          <!-- 6 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              6. Third-Party Services & Costs
            </h3>
            <p>
              We are not responsible for refunds related to third-party
              services. These include:
            </p>
            <ul class="mt-3 space-y-2 list-disc ml-5">
              <li>Domain registration and hosting services</li>
              <li>Paid advertising budgets (Google Ads, Meta Ads, etc.)</li>
              <li>Software subscriptions, plugins, or APIs</li>
            </ul>
            <p class="mt-3">
              Such payments are made directly to third-party providers and are
              governed by their respective refund policies.
            </p>
          </div>

          <!-- 7 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              7. Delays & Client Responsibility
            </h3>
            <p>
              Delays caused by the client (such as lack of communication,
              missing content, or delayed approvals) do not qualify for refunds.
              Project timelines may be adjusted accordingly.
            </p>
          </div>

          <!-- 8 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              8. Service-Based Results Disclaimer
            </h3>
            <p>
              For marketing and advertising services, results such as leads,
              conversions, or revenue cannot be guaranteed. Performance depends
              on multiple external factors including market conditions,
              competition, and audience behavior.
            </p>
            <p class="mt-3">
              Therefore, refunds will not be issued based on performance
              expectations.
            </p>
          </div>

          <!-- 9 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              9. Exceptional Cases
            </h3>
            <p>
              Refund requests under exceptional circumstances will be reviewed
              on a case-by-case basis. Approval of such requests is solely at
              our discretion and will depend on the situation and work
              completed.
            </p>
          </div>

          <!-- 10 -->
          <div>
            <h3 class="font-semibold text-lg token-text mb-3">
              10. Policy Updates
            </h3>
            <p>
              We reserve the right to modify this refund policy at any time
              without prior notice. Updated versions will be posted on this page
              with the revised date.
            </p>
          </div>
        </div>
      </div>
    </section>

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