Skip to content

SUPPORT.md

Latest commit

 

History

History
53 lines (37 loc) · 1.99 KB

SUPPORT.md

File metadata and controls

53 lines (37 loc) · 1.99 KB
Raw

Support

vgi-scikit-bio is developed and maintained by Query.Farm. It is a VGI worker that exposes scikit-bio — sequence analysis, community diversity, ordination, and phylogenetics — to DuckDB/SQL.

This document explains how to get help and what level of support to expect.

Community support

The GitHub issue tracker is the place for questions, bug reports, and feature requests:

Please search the existing issues before opening a new one. A good bug report includes:

  • the worker version and the DuckDB + vgi extension versions you are running;
  • a minimal SQL snippet that reproduces the problem (ideally using inline VALUES data);
  • what you expected to happen, and what happened instead (including the full error message).

Query.Farm reviews community issues and contributions and addresses them at its own discretion, on a best-effort basis. We do not guarantee a response time or a fix for any particular issue, and priorities may change without notice. If you depend on this worker in production, please consider commercial support.

Commercial support

Commercial support is available, including:

  • priority triage and response with an agreed service-level agreement (SLA);
  • guidance on deployment, scaling, and operations;
  • custom features, integrations, and prioritized bug fixes;
  • private advisories and long-term maintenance arrangements.

To discuss commercial support, email hello@query.farm.

Security

Please do not report security vulnerabilities through public GitHub issues. Instead, email hello@query.farm with the details and we will respond as quickly as we are able.

Contributing

Bug reports and pull requests are welcome via the issue tracker above. Contributions are accepted at Query.Farm's discretion and must pass the project's existing test and lint suites.