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Support

Before requesting help

  1. Update to the latest published release.
  2. Confirm repository and temporary restore paths are separate from protected VM disks.
  3. Reproduce once after refreshing the WebGUI.
  4. Download Settings → Diagnostics → Download diagnostics.
  5. Review the JSON before sharing it.

Where to ask

Never post API tokens, SMTP passwords, private keys, VM disk contents, or unredacted third-party credentials.

Support is best-effort. A successful backup job is not a substitute for a tested restore.