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Unable to Generate GHL Agency API Keys - Blocking Critical Business Integration #63

Description

@Tdill1980

Issue Summary
I am unable to generate Agency API keys through the GoHighLevel dashboard, which is completely blocking my business application integration with GHL's backend services.

Current Problem

When I attempt to create a new API key by:

  1. Clicking the "Create New" button in the Agency API Keys section
  2. Entering a name for the API key
  3. Clicking "Save"

Result: No API key is generated, and I remain in a state showing "You do not have any api keys yet."

Business Impact

This is preventing integration of my LoopMighty application with GHL backend services:

  • ✗ Email automation campaigns (MightyMail) - cannot connect to real GHL campaigns
  • ✗ Landing page creation (SmartSites) - cannot sync or create GHL-hosted pages
  • ✗ Customer onboarding workflows - stuck using mock data instead of real GHL
  • ✗ Marketing automation systems - no backend connectivity

Technical Details

  • Account Type: [Your GHL plan - Agency/Location/etc.]
  • Browser Tested: Chrome, Firefox, Safari
  • Platform: Web Dashboard
  • Account Status: Active, Enhanced Security enabled
  • Error Pattern: Silent failure - no error message, no key generation

Steps Already Attempted

  • Multiple browsers tested
  • Cache and cookies cleared
  • Browser extensions disabled
  • Multiple attempts over 3+ days
  • Enhanced Account Security settings reviewed
  • Account permissions verified

Integration Context

My application (LoopMighty) has been developed with:

  • Supabase backend with GHL edge functions ready
  • Complete frontend interfaces for GHL data display
  • Proper error handling and fallback systems
  • All code ready to consume GHL APIs once keys are available

Current Status: Forced to use mock data instead of real GHL integration

Requested Resolution

  1. Immediate: Generate working Agency API keys for my account
  2. Verification: Confirm account has proper API access permissions
  3. Documentation: Provide any missing setup steps if account requires additional verification
  4. Escalation: Technical team review if this is a platform bug

Urgency Level

HIGH - This is blocking live business operations and customer deliverables that depend on GHL backend integration.

Additional Notes

  • I notice Enhanced Account Security changes from June 17, 2024 - unclear if this affects API key generation
  • No error messages provided by the system to help debug the issue
  • Integration is legitimate business use case, not testing/development only
  • Ready to provide additional account verification if needed

Expected Outcome: Working Agency API keys that allow full integration with GHL services through their documented API endpoints.

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