diff --git a/docs/articles/new-expensify/connect-credit-cards/Manage-Personal-Cards.md b/docs/articles/new-expensify/connect-credit-cards/Manage-Personal-Cards.md index c788bb691a4a..1eed63dd105b 100644 --- a/docs/articles/new-expensify/connect-credit-cards/Manage-Personal-Cards.md +++ b/docs/articles/new-expensify/connect-credit-cards/Manage-Personal-Cards.md @@ -25,6 +25,7 @@ Anyone with a personal credit card connected to their Expensify account can mana 2. Under **Cards**: - Personal cards will appear in the **Personal** section. - You'll see the card name, bank icon, and last 4 digits. + - Each card shows a connection status of **Active** or **Inactive**, along with when it last synced. If you have both company and personal cards, you'll see them separated into **Company cards** and **Personal cards** sections. @@ -76,18 +77,25 @@ When a connection breaks, Expensify can no longer import new transactions from t --- +## What the personal card connection statuses mean + +In the **Cards** section of your **Wallet**, each personal card shows a connection status: + +- **Active** — The card is connected and importing transactions. +- **Inactive** — The connection is broken and Expensify can no longer import transactions. + +--- + ## How to know when a personal card connection is broken When a personal card connection breaks, you'll see: +- The card marked **Inactive** with the message **Please fix this connection** in the **Cards** section of your **Wallet**. - A notification in the **Time Sensitive** section on **Home**. - A red dot indicator on **Wallet** in the navigation tabs. - A red dot indicator on the card in **Wallet** leading to the error. - +![Broken personal card connection with indicators on Wallet and on the card.]({{site.url}}/assets/images/ExpensifyHelp-FixPersonalCards-2){:width="100%"} ## How to fix a broken personal card connection @@ -137,3 +145,7 @@ The broken connection error is automatically removed when any of the following o - Logging into your bank successfully re-authenticates the connection. - Tapping Update card successfully refreshes the card. - Expensify's daily automatic card refresh succeeds. + +## Why does a company card show as Inactive in my Wallet? + +Company cards also appear in the **Cards** section of your **Wallet**. If a company card connection is broken, it shows as **Inactive**. If you're a workspace admin, you'll see **Please fix this connection in company cards**, which links to the company cards settings where you can fix the feed. If you're not an admin, you'll see **Please ask an admin to fix this connection** — reach out to your workspace admin to restore it. diff --git a/docs/assets/images/ExpensifyHelp-FixPersonalCards-2.png b/docs/assets/images/ExpensifyHelp-FixPersonalCards-2.png new file mode 100644 index 000000000000..b5c668925c98 Binary files /dev/null and b/docs/assets/images/ExpensifyHelp-FixPersonalCards-2.png differ