diff --git a/docs/articles/new-expensify/expensify-card/Cardholder-Settings-and-Features.md b/docs/articles/new-expensify/expensify-card/Cardholder-Settings-and-Features.md index 424dc6074642..3a414f9486bd 100644 --- a/docs/articles/new-expensify/expensify-card/Cardholder-Settings-and-Features.md +++ b/docs/articles/new-expensify/expensify-card/Cardholder-Settings-and-Features.md @@ -1,20 +1,50 @@ --- -title: Using Your Expensify Card in New Expensify -description: Learn how to activate, use, and manage your physical and virtual Expensify Card, including Smart Limits, notifications, and troubleshooting. -keywords: [New Expensify, Expensify Card, Smart Limit, activate card, virtual card, card notifications, card declined, eReceipts] +title: Update Your Expensify Card Details +description: Learn how to activate, use, and manage your physical and virtual Expensify Card, including updating your name and phone number, Smart Limits, notifications, and troubleshooting. +keywords: [New Expensify, Expensify Card, Smart Limit, activate card, virtual card, card notifications, card declined, eReceipts, update name, update phone number, legal name, 3D Secure] +internalScope: Audience is Expensify Cardholders. Covers activating, using, and managing physical and virtual Expensify Cards, updating cardholder name and phone number, Smart Limits, notifications, digital wallets, and troubleshooting. Does not cover admin-side card provisioning or policy-level card settings. --- Once you receive your Expensify Visa® Commercial Card, you can activate it and start using it immediately. When you use your Expensify Card, expenses are automatically created, and SmartScanned receipts are matched to the corresponding transactions. For most purchases, excluding lodging, Expensify also generates IRS-compliant eReceipts. If your organization doesn't require itemized receipts, you can rely on eReceipts to meet documentation requirements. --- -# Activate your Expensify Card +# Activate Your Expensify Card 1. In the navigation tabs (on the left on web, and at the bottom on mobile), select **Account > Wallet > Expensify Card**. 2. Complete the task labeled **Activate your Expensify Card**. 3. Enter the last 4 digits of your physical card to activate it. -Once activated, your card is ready to use! +Once activated, your card is ready to use. + +--- + +# How to Update the Name on Your Expensify Card + +The name embossed on your physical Expensify Card is pulled from the legal name in your profile. To update the name associated with your Expensify Card, update your legal name in your profile settings. + +1. Choose **Account** in the navigation tabs (on the left on web, on the bottom on mobile). +2. Select **Profile**. +3. Under **Private**, select **Legal name**. +4. Update your **Legal first name** and **Legal last name**. +5. Click **Save**. + +Your updated name will be associated with your Expensify Card. To receive a new physical card with the updated name, you will need to request a replacement card. See the FAQ below for details. + +--- + +# How to Update the Phone Number Linked to Your Expensify Card + +The phone number linked to your Expensify Card is used for 3D Secure (Verified by Visa) verification during certain online transactions. This number is pulled from the phone number in your profile. + +1. Choose **Account** in the navigation tabs (on the left on web, on the bottom on mobile). +2. Select **Profile**. +3. Under **Private**, select **Phone number**. +4. Enter your updated phone number and click **Save**. + +After updating, your new phone number will be used for future 3D Secure SMS verification codes. + +Learn more about [Expensify Card 3D Secure verification](/articles/new-expensify/expensify-card/Expensify-Card-3D-Secure-Verification). --- @@ -49,7 +79,7 @@ Get real-time alerts for purchases and declines by enabling push notifications. 4. Toggle notifications **On**. 5. Customize your alert style based on your preferences. -See this guide for more information on [setting up Expensify Card notifications](https://help.expensify.com/articles/new-expensify/expensify-card/Expensify-Card-Notifications). +See this guide for more information on [setting up Expensify Card notifications](/articles/new-expensify/expensify-card/Expensify-Card-Notifications). --- @@ -66,7 +96,7 @@ See this guide for more information on [setting up Expensify Card notifications] Virtual cards are great for online and mobile purchases. They share the same Smart Limit as your physical card. -## Benefits of using a virtual card +## Benefits of Using a Virtual Card A virtual card is a secure, flexible way to manage online spending: @@ -75,11 +105,11 @@ A virtual card is a secure, flexible way to manage online spending: - **Security**: Issue cards for one-time or recurring use, reducing the risk of fraud. - **Spending insights**: Assign cards to teams or vendors to track recurring expenses -## View your virtual card details +## View Your Virtual Card Details 1. From the navigation tabs (on the left on web, and at the bottom on mobile), go to **Account > Wallet**. 2. Click your Expensify Card. -3. Click **Reveal Details** to view the card number, expiration date, CVV, and billing address. +3. Click **Reveal details** to view the card number, expiration date, CVV, and billing address. --- @@ -92,19 +122,29 @@ A virtual card is a secure, flexible way to manage online spending: 3. Select your Expensify Card. 4. Tap **Add to Apple Wallet** or **Add to Google Pay** and follow the prompts. -For more details on adding a card to Apple or Android Pay, see this [guide](https://help.expensify.com/articles/new-expensify/expensify-card/Add-Expensify-Card-to-Apple-or-Google-Pay). +Learn more about [adding your Expensify Card to Apple or Google Pay](/articles/new-expensify/expensify-card/Add-Expensify-Card-to-Apple-or-Google-Pay). --- # FAQ -## What if I haven’t received my Expensify Card? +## How do I change the name embossed on my physical Expensify Card? + +To change the name embossed on your card: -If your physical card hasn't arrived within a week, confirm your mailing address is correct and request a new card. See [this guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Request-the-Expensify-Card#steps-to-request-the-expensify-card) for requesting a new Expensify Card. +1. Update your legal name in your profile by going to **Account > Profile > Private > Legal name**. +2. Then request a replacement card by going to **Account > Wallet**, selecting your physical card, and clicking **Report card lost or damaged**. +3. Follow the prompts to request a new card with your updated name. + +Your old card will be deactivated when you request a replacement. + +## What if I haven't received my Expensify Card? + +If your physical card hasn't arrived within a week, confirm your mailing address is correct and request a new card. ## Why did my card get declined? -Common reasons for Expensify card declines include: +Common reasons for Expensify Card declines include: - **Smart Limit exceeded**: Check your available limit under **Account > Wallet**. - **Inactive or disabled card**: Contact your workspace admin to confirm the status of your card. - **Incorrect details**: Double-check the CVC, ZIP code, and expiration date. @@ -119,4 +159,3 @@ If your card is lost, stolen, or damaged: 3. Choose the reason for the card replacement. 4. Enter your updated address under **Please confirm the mailing address for your new card** and click **Save**. 5. Update your mailing address and click **Deactivate card** to complete the card replacement process. -